Return Policy

Returns/Refunds

ALL SALES ARE FINAL. As we are still a growing brand, we are currently not processing returns. Please inspect your order upon arrival and contact us immediately (within 48 hours of receiving package) if the item is defective, damaged or if you have received incorrect items. This will allow us to evaluate the situation in a timely fashion. Failure to contact us within 2 days of arrival of said package will disqualify customer from potential refunds.

Please send an email to sales@highmaintenanceluxe.ca with your NAME, ORDER NUMBER & ISSUE AT HAND. Immediate action from customer allows for a higher chance of a possible refund. Please feel free to attach photos as well to allow us to visually assess possible defects/damage.

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Exchanges

ALL SALES FINAL. NO EXCHANGES. Due to continual infectious outbreaks, we are currently not accepting any exchanges of our merchandise. Please ensure you are ordering your jewelry items in the correct size and color prior to submitting your order with us.